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Service Levels
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Turn on the Power of Feedback for your business!
Embrace the opportunity to learn all about your guests and how they view your business.
Guest perceptions and word-of-mouth advertising can make the difference between
a struggling business and a successful one.
GuestReviews provides four levels of service to meet the needs of everyone, from
a small business to multiple property operators. The feedback principles at each
level are all the same, but the differences are in the degree of data access and
special features provided. Just select the plan that provides the features you need
at the price you can afford and then register
online.
"Basic" Service Features
Our entry level of service provides you with promotional tools and a basic overview
of how your guests rate their experience. The "Basic" level of service includes:
- Real-time, online survey format
- 55 standard measurements of guest satisfaction
- Formatted, print-ready survey invitations including email version
- Direct survey link from your web site
- Access to online Instant ScoreCard™ survey results
- License to display trademarked rating scores on your website
- Option for ARVC members to display rating scores on GoCampingAmerica.com
"Standard" Service Features
Our second level of service provides added features for those who need to know more
about how individual guests feel about their experiences. Our "Standard" level of
service includes all of the "Basic" features plus online access to drill down to
individual guest responses and more information.
- View responses for all 76 questions
- Print individual survey responses
- View and print written comments
"Deluxe" Service Features
Our "Deluxe" service level includes all of the "Standard" features plus one additional
feature for parks who want to know immediately if there were any serious problems
during a guest's visit. Our Automatic Notification feature provides you the ability
to quickly investigate and respond appropriately.
- Receive automatic email notifications for guest surveys that include a serious concern
or negative score
"Premium" Service Features
The "Premium" service level provides you with a complete tool kit to prioritize
your business strategies. This level includes all of the "Deluxe" features plus
access to additional information and analysis.
- Detailed reports printed twice a year that include:
- Statistical analysis of the 55 standard measurements of satisfaction
- Guest demographics statistics
- Marketing Sources statistics
- Guest problem analysis
- Benchmarking comparisons with prior year statistics
- Optional custom or additional statistical reports
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Copyright © 2009 GuestRated, LLC
All rights reserved. Any unauthorized redistribution or reproduction
of any material contained herein is strictly prohibited.
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